Shamshad Walker

July 2025 Newsletter

As we head swiftly towards the school summer holidays, we thought it would be a good time to share what the team have been up to over the past few months. From attending conferences and webinars to taking part in training courses, the team have been busy expanding their knowledge and staying up to date […]

Group supervision: July session preview

At AKA Case Management, our Case Managers and Assistant Case Managers take part in regular group supervision sessions every six months. These sessions provide an important opportunity to reflect on practice, share experiences and develop our approach to client support. Throughout the year, members of the team attend events and conferences which help us stay […]

Finding focus through creativity: Peter’s story.

At AKA Case Management, we believe every individual can find meaning, purpose and joy, often in unexpected ways. Peter, a client supported by our team, is a powerful example of resilience and creativity in action. Based in Willenhall in the West Midlands, Peter has lived with the challenges of an acquired brain injury and deteriorating […]

Broadway Bears Update

We love receiving updates on the Broadway Bears. We sponsored them again this season and are super proud to hear they have done so well again. This article was written by Elaine Ricketts, one of our Case Managers and the grandmother of one of the boys in the team. As the season has come to […]

Why community matters at AKA Case Management

This week, from 12 to 18 May, we join thousands of people and organisations across the UK in recognising Mental Health Awareness Week 2025. Led by the Mental Health Foundation, this year’s theme of ‘community’ resonates deeply with us at AKA Case Management. Community is not just something we talk about—it is something we live […]

Jaden shares his journey at Silverlining Brain Injury Charity event

On Friday 16 April, Jaden Payne was invited to speak at a West Midlands meeting of The Silverlining Brain Injury Charity, held at the Irwin Mitchell offices in Birmingham. Attending alongside his case manager, Catherine Watkins from AKA Case Management, Jaden spoke candidly about his lived experience following a childhood-acquired brain injury and his inspiring […]

April 2025 Newsletter

We hope you have been enjoying the beautiful weather – it certainly makes our 4-day week feel even more rewarding. As spring unfolds, we would like to send our best wishes to all our clients, team members, associates and partners. We hope you all enjoy the Easter break. We are entering a busy season of […]

Phil’s Journey: Transforming adversity into advocacy and art

The unexpected turn Just over 14 years ago, Phil’s life took an unexpected turn. A severe cycling accident left him with numerous injuries, including fractures to his arm, back, and neck; but the greatest and longest lasting adverse outcome, was a severe traumatic brain injury. At the time of the accident, Phil lived with his […]

Embracing kindness at AKA Case Management

As it is World Kindness Day today, it is a fitting time to reflect on what kindness truly means and how it can shape our interactions, both in our personal lives and at work. Introduced in 1998 by the World Kindness Movement, this day reminds us of all to make kindness and goodwill priorities in […]

From Retail to Rehabilitation: The Inspiring Journey of Elaine Ricketts

Elaine Ricketts is a dedicated and passionate Case Manager at AKA Case Management in Walsall, West Midlands. Her journey to this role is nothing short of inspiring, showcasing resilience, adaptability, and a commitment to personal growth. A New Career Path Elaine’s professional background spans over two decades in retail, where she worked her way up […]

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