Setting standards

AKA is committed to driving consistently high standards of performance and professionalism in care and case management across the UK.


Our Managing Director Angela Kerr is one of the Directors and current Chair of British Association of Brain Injury Case Managers (BABICM) and has been since 2016. Andrew Rose (Operations Manager) is currently a Training Events Group member, having previously been a Director and Treasurer.

BABICM is the UK’s leading professional body for case managers who work with clients that have a brain injury or have serious, complex needs. Its aim is to deliver a clear development pathway to ensure consistently high standards and professionalism in the delivery of brain injury and complex case management. BABICM works closely with other organisations to create and promote a national joint case management framework to nurture high standards of aspiration, practice and accountability.


AKA is a member of The Case Management Society of the UK (CMSUK), which, like BABICM, is a membership organisation devoted to improving standards of case managers and developing a regulatory body.


At our last inspection by the Care Quality Commission (CQC) in summer 2018, AKA’s services received an overall rating of GOOD. Details of that report can be read on the CQC website here.

The CQC is the independent regulator of health and social care in England.

As Chair of BABICM, Angela Kerr along with the Chair of CMSUK has pushed the CQC (Care Quality Commission) in 2019 for clarification of whether case managers should all be regulated by the CQC and, if so, under which regulated activity. This issue is very close to our hearts at AKA as we seek to raise standards across our industry.

This campaign has led to BABICM and CMSUK issuing guidance notes to its members based on the CQC’s response.

Parliamentary Review

AKA’s Managing Director Angela Kerr was invited to contribute to The Parliamentary Review on Care an independent, high-profile, national publication, which is sent to 500,000 policy makers and business leaders.

The Parliamentary Review is a series of independent publications, co-chaired by Lord Eric Pickles, former Conservative Communities Secretary and Lord David Blunkett, former Labour Home Secretary. Each edition focuses on a key government policy area and aims to demonstrate how organisations have become outstanding leaders in their field and share best practice as a template for reform.

Angela wrote about recovery and rehabilitation and highlighted the need to raise awareness of the services and protection available to people with brain injuries and their carers.

Following her important contribution, AKA was invited to become a Parliamentary Review member and part of the Leadership Council.

This gives us a unique platform to discuss current and proposed legislation going through Parliament. We will attend members’ receptions at the House of Commons and have the opportunity to host our own event in the Commons or the Lords.

AKA is kept up to date with all the key happenings in Parliament and has access to a members-only online platform through which we can engage with the parliamentary process, acquire commissioned research and communicate ideas and feedback to key policymakers and other Parliamentary Review members.

Other Activities

  • Jo Sims, an AKA senior case manager based in Doncaster is a committee member and treasurer of the South Yorkshire Acquired Brain Injury Forum (SYABIF)
  • Mary Gilman, clinical case manager and our paediatric lead was invited to feedback on the NICE paediatric guidelines. She is also a member of the BABICM Children and Young Persons sub group.